Pest Analysis on Cocacola - Free Essay Example

Sample details Pages: 11 Words: 3180 Downloads: 10 Date added: 2017/09/24 Category Advertising Essay Type Argumentative essay Did you like this example? Commercial-In-Confidence EOI – MUltiMedia Contact Centre System with Voice Logger 7/10/2008 KENYA COMMERCIAL BANK LIMITED EXPRESSION OF INTEREST (EOI) FOR THE SUPPLY, IMPLEMENTATION AND MAINTENANCE OF A MULTIMEDIA CONTACT CENTRE SYSTEM WITH VOICE LOGGER Release Date: 11th July 2008 Last date for receipt of responses: 8th August 2008, 15:00 hours (3pm) East African Time (in Nairobi) Commercial-In-Confidence EOI – Multimedia Contact Centre System with Voice Logger Page 2 of 18 7/10/2008 Expression of Interest for the supply, implementation and maintenance of a Multimedia Contact Centre system with a Voice Logger ISSUE OF THE EXPRESSION OF INTEREST DOCUMENT to prospective respondents This form is to be completed by persons collecting the tender document from Kenya Commercial Bank Ltd premises. For those downloading the document from the Bank’s corporate website, this page is to be completed and faxed immediately to fax number +254 20 240977 or a scanned c opy e-mailed to [emailprotected] co. ke . Firms that do not register their interest in this manner may not be sent the EOI addenda should any arise. Name of Person: ______________________________________ Organization Name :__________________________________ Address :_____________________________________________ Tel No: _______________________________________ Fax No:_______________________________________ Email Address:_______________________________________ Signature:___________________________________________ Date:_______________________________________________ Commercial-In-Confidence EOI – Multimedia Contact Centre System with Voice Logger Page 3 of 18 7/10/2008 TABLE OF CONTENTS EXPRESSION OF INTEREST (EOI) FOR THE SUPPLY, IMPLEMENTATION AND MAINTENANCE OF A MULTIMEDIA CONTACT CENTRE SYSTEM WITH VOICE LOGGER . 1 1 GENERAL INFORMATION .. 4 1. 1 Introduction . 4 1. 2 Objective of the Expression of Interest (EOI) 4 1. 3 Format of EOI response and instructions to bidders. 2 THE BANK’S OPERATING ENVIRONMENT . 7 2. 1 Profile . 7 2. 2 The Bank’s vision . 7 2. 3 The Bank’s mission . 7 3 CURRENT IT ARCHITECTURE . 3. 1 Existing Communication Infrastructure and Network environment .. 8 3. 2 Technical architecture 9 4 VENDOR RESPONSE .. 10 4. 1 Selection criteria 10 5 INFORMATION REQUIRED .. 0 5. 1 Vendor profile .. 10 5. 2 Channels offered 15 5. 3 Personnel profile 15 Commercial-In-Confidence EOI – Multimedia Contact Centre System with Voice Logger Page 4 of 18 7/10/2008 1 GENERAL INFORMATION 1. 1 Introduction Kenya Commercial Bank Limited (hereinafter referred to as â€Å"the Bank†) is a leading commercial banking group in the East African region, renowned for its diversity and growth potential. The Bank has four subsidiary companies – KCB (Tanzania) based in Tanzania, which consists of a head office and five branches, KCB (Uganda) based in Uganda, which consists of a head office and three branches, Savings Loan Kenya Limited, which is based in Kenya and specializes in mortgage products, and KCB Sudan based in Southern Sudan with two branches and offers banking services. The Bank’s vision is to be the best bank in the region. To support the Bank’s vision and in line with the current market trends, the Bank plans to implement a Multimedia Contact Centre with Voice Logger This document constitutes the formal Request for Expression of Interest (EOI) for the supply, implementation and maintenance of a Multimedia Contact Centre system with a Voice Logger and is being availed on an open tender basis to companies or organisations (hereinafter referred to as â€Å"the respondent(s)†) which are developers and vendors of Multimedia Contact Contact Centre Systems with Voice Loggers and have ownership of the various proprietary rights attaching thereto and are interested in submitting a response. 1. 2 Objective of the Expression of Interest (EOI) The objective of the EOI i s to shortlist vendors who would later be invited to submit detailed responses for the supply, implementation and maintenance of a Contact Centre System with a Voice Logger that supports KCB Group Customers. The Multimedia Contact Centre system with Voice logger being sought by the Bank is expected to assist the Bank to increase overall productivity in service delivery, by achieving the following objectives: To improve Customer access and choice while lowering the cost of service. (Offer full Multimedia functionalities – Email, Telephony, SMS, Web chat, Fax, scanned documents and voicemail) †¢ To handle majority of simple customer interactions by use of dedicated, well-trained, frontline staff. †¢ To stem the customer traffic that would otherwise need to contact the branch about a service issue/complaint. †¢ To objectively measure the performance of our service network. Commercial-In-Confidence EOI – Multimedia Contact Centre System with Voice Logger Pag e 5 of 18 7/10/2008 †¢ To create a database of customer feedback and reports on products and services. To provide consistent responses and improved quality of information, this leads to higher customer satisfaction. †¢ To reduce the customer frustration as inquiries will be handled professionally reducing the common problem of caller run-around. †¢ To analyse calls to the Contact Centre this will prevent problems by allowing early identification of customer service trouble spots and problem issues. †¢ To activate outbound Contact Centres to be used to generate sales or run promotional or awareness campaigns. 1. 3 Format of EOI response and instructions to bidders The overall summary information regarding the Contact Centre System is given in section 1. 2 Objective of the Expression of Interest (EOI). The respondent shall include in their response any additional services or items considered necessary for the successful completion of the project. Responses to t he EOI from respondents should be submitted in a common sealed envelope, marked EXPRESSION OF INTEREST FOR THE SUPPLY, IMPLEMENTATION AND MAINTENANCE OF A CONTACT CENTRE SYSTEM DO NOT OPEN BEFORE 8th AUGUST 2008, 3 pm. Bidders should provide one (1) hard copy and one (1) electronic (soft) copy on CD of the response to the EOI. Responses to Section 5 INFORMATION REQUIRED should also be submitted in both hard and soft copy on CD. 1. 3. 1. The response to the EOI should contain the following: a. Profile of the firm as outlined in Section 5. 1 b. List of Channels offered by your organisation as outlined in section 5. 2. c. List of reference sites as outlined in section 5. 3. 3. d. Copies of the last three years audited financial statements e. Copy of the certificate of incorporation f. Product brochures (technical and user) 1. 3. 2. The response documents shall be addressed to Head of Procurement Kenya Commercial Bank Limited Kencom House 5th Floor Moi Avenue P. O. Box 48400-00100 G PO Nairobi, Kenya, Tel +254 20 3270000 Fax +254 20 240977 Commercial-In-Confidence EOI – Multimedia Contact Centre System with Voice Logger Page 6 of 18 7/10/2008 Please note that responses received by facsimile or electronic mail will be rejected. 1. 3. 3. The Bank reserves the right to accept or to reject any response, and to annul the process and reject all responses at any time prior to the award of the contract, without thereby incurring any liability to any respondent or any obligation to inform the respondent of the grounds for its action. 1. 3. 4. Cost of responding The respondent shall bear all costs associated with the preparation and submission of its response, and the Bank will in no case be responsible or liable for those costs, regardless of the conduct or outcome of the responding process. 1. 3. 5. Clarification of Response Document All correspondence related to the contract shall be made in English and in writing. Any clarification sought by the respondent in respect of the project shall be addressed at least ten (10) days before the deadline for submission of responses, in writing, to the Head of Procurement. Please note that enquires made by telephone will be rejected. The queries and replies thereto shall then be circulated to all other prospective respondents (without divulging the name of the respondent raising the queries) in the form of an addendum, which shall be acknowledged in writing by the prospective respondents. Enquiries for clarifications should be sent by e-mail to [emailprotected] co. ke. 1. 3. 6. Amendment of EOI Document At any time prior to the deadline for submission of responses, the Bank, for any reason, whether at its own initiative or in response to a clarification requested by a prospective respondent, may modify the EOI documents by amendment. All prospective respondents that have received the EOI documents will be notified of the amendment in writing, and it will be binding on them. It is therefore i mportant that respondents give the correct details in the format given on page 2 at the time of collecting/receiving the EOI document. To allow prospective respondents reasonable time to take any amendments into account in preparing their responses, the Bank may at its sole discretion extend the deadline for the submission of responses based on the nature of the amendments. Commercial-In-Confidence EOI – Multimedia Contact Centre System with Voice Logger Page 7 of 18 7/10/2008 1. 3. 7. Deadline for the submission of responses Responses should be addressed to the Head of Procurement and received on or before 8th August 2008, 15:00 hours (3:00pm) East African Time (in Nairobi) Responses sent by mail should reach the Head of Procurement by the same deadline. Responses received after the above-specified date and time shall not be considered. Any response received by the Bank after this deadline will be rejected. 1. 3. 8. Responsiveness of responses The responsiveness of the re sponses to the requirements of this EOI will be determined. A responsive response is deemed to contain all documents or information specifically called for in this EOI document. A response determined not responsive will be rejected by the Bank and may not subsequently be made responsive by the respondent by correction of the non-conforming item(s). 2 THE BANK’S OPERATING ENVIRONMENT 2. 1 Profile The Kenya Commercial Bank Group is one of the leading institutions in the banking and financial sector in the region. As a player in the global financial market, the group maintains working arrangements with correspondent banks throughout the world. Broadly, the Bank offers the following services among others: †¢ Retail banking that encompasses personal and business banking; and †¢ Corporate banking that provides treasury and corporate banking. 2. 2 The Bank’s vision The Bank’s vision is ‘to be the best bank in the region’. 2. 3 The Bank’ s mission The Bank’s mission is ‘to consistently deliver financial products and services in the interest of all our stakeholders through best business practice in the dynamic markets in which we operate’. Commercial-In-Confidence EOI – Multimedia Contact Centre System with Voice Logger Page 8 of 18 7/10/2008 3 CURRENT IT ARCHITECTURE 3. 1 Existing Communication Infrastructure and Network environment 3. 1. 1 Overview and description of the Wide Area Network The Bank network consists of a main data centre located at Kencom house (primary data center) and a backup disaster recovery site (DRS) at Gigiri both in Nairobi. All remote VSAT sites and Branches in Nairobi connect in a star- topology to each of the main data centre in Kencom and Gigiri DRS. Up country tail branches are linked via digital leased lines (Digital Leased Line) and wireless over frame-relay to their regional Hubs. The regional hubs connect to the Main Data centre via Digital Leased Li ne and via wireless frame relay links to the DRS. Cisco series 2800 and 3845 are used in the network for WAN connectivity. There are dual server farm aggregation Cisco 6500 switches at the main data centre. Critical systems connect to dual LANs, which connect into these switches. The main data centre and the DRS are interlinked via two 256kbps digital and wireless links, and high speed Optical Fiber connectivity on Ethernet providing full redundancy 3. 1. 2 Voice Communication Environment A summary of the Voice network is as follows: †¢ Each of KCB branches has voice services running off the Cisco Call Manager 6. 0 at Kencom House with remote site survivability implemented on branch routers. This is the standard installation in most branches including Juba in Southern Sudan. Card Center and Savings and Loan units (all in Nairobi) are on Call Manager Express installation Cisco 2851 routers. ISDN lines are used to call in and out at the major sites i. e. Kencom House, Sarit ce nter and Savings and Loan head office. Normal trunk lines are used in the branches. In addition, E1 lines are used at Kencom to provide services through the two GSM providers – Celtel and Safaricom The bank also has Cisco Call Manager cluster ver 4. 1 at Mombasa. Ten branches in coast region operate from this system. There is another Call Commercial-In-Confidence EOI – Multimedia Contact Centre System with Voice Logger Page 9 of 18 7/10/2008 Manager Cluster ver 6. 1 at Kampala that provides services to KCB branches in Uganda. †¢ Centralized voice services are not currently available in Tanzania and Southern Sudan. 3. 2 Technical architecture The current technical architecture is as set out in the following table: Technology Current technical environment Server operating system †¢ Linux †¢ Windows NT, 2000, 2003 Client operating system †¢ Window 98, NT, 2000, XP Database †¢ Oracle 8i, 9i, 10g, 11i †¢ MS SQL Server 2000 enterprise edition †¢ Foxpro Server hardware †¢ NCR Main Frame †¢ HP Proliant ML350 and ML 570 †¢ NCR Server Workstation †¢ PC PIII 128 MB RAM and higher Communications †¢ Star topology †¢ Communications protocol – TCP/IP asynchronous †¢ Communications infrastructure: VSAT, Wireless (Radio), Lease Lines, Dialup, Fibre Optic cable †¢ Between : 9. 6kps analog to 512 kbps fibre optic Internet Browser †¢ Microsoft Internet Explorer 6. 0 Mail Server †¢ Exchange 2003 Commercial-In-Confidence EOI – Multimedia Contact Centre System with Voice Logger Page 10 of 18 7/10/2008 4 VENDOR RESPONSE 4. 1 Selection criteria Responses will be evaluated in a comprehensive manner against a range of criteria, based on information gathered through the Expression of Interest. Some of the evaluation criteria to be considered are: †¢ Design of the proposed solution, including modularity and open architecture and the ease with which the proposed syste m can be delivered; †¢ Proven implementation ability of the supplier organisation in delivering similar solutions; †¢ The vendor’s ability to provide implementation and ongoing support to the Banks operations; †¢ Quality of resources such as staff and †¢ Financial capability. This list is not exhaustive. The decision making process is confidential and non negotiable. During the evaluation process, the Bank may request clarification of responses from suppliers. INFORMATION REQUIRED This section sets out the minimum information the vendor is requested to provide under the following headings: †¢ Vendor profile †¢ Channels offered †¢ Personnel profile †¢ Vendor support services Vendors should complete in the defined format. Vendors are encouraged to provide brochures to support the information provided. 5. 1 Vendor profile Please specify the following: No Description Response 1. Name of organisation (full corporate name and any relevant bus iness name(s)) 2. Date of incorporation (dd/mm/yyyy) 3. Certificate of incorporation number (please provide a copy of your incorporation certificate) 4. Postal address Commercial-In-Confidence EOI – Multimedia Contact Centre System with Voice Logger Page 11 of 18 7/10/2008 No Description Response 5. Tel number 6. Fax number 7. E-mail address 8. Location of registered office including street/road 9. Name and address of main vendor contact person including name, current position/title, address, telephone, fax and e-mail address 10. Name and address of bankers 11. Name and address of insurers 12. Brief description of business 13. Key offices and their locations a. b. c. d. e. 14. Global rating by renowned rating agencies (Provide evidence of the rating) 15. Benchmarks of Contact Centre systems by an independent organisation (Provide evidence of the benchmark documentation) 16. Number of professional staff †¢ management †¢ development/technical †¢sales †¢ consulting †¢ support 17. Number of your professional staff with more than 5 consecutive years’ experience in Commercial-In-Confidence EOI – Multimedia Contact Centre System with Voice Logger Page 12 of 18 7/10/2008 No Description Response †¢ management †¢ development/technical †¢sales †¢ consulting †¢ support 18. Specify partners with whom you have strategic alliances in the following areas and also specify dates of commencement of the relationship. (Provide evidence of the relationship) †¢ Software †¢ Hardware †¢ Communications 19. Name of the relevant software 20. Number of live sites globally 21. Number of live sites in Africa 22. Number of live sites in Kenya 23. Total number of successful implementation sites globally1 24. What is the current version of your Multimedia Contact Centre and Voice Logger application 25. Date the current version of your application was released 26. How many versions of your software we re released over the past 5 years 27. Total number of live sites running the current version 28. Total number of versions currently being supported List the versions currently being supported a) b) c) d) 1 A site should be a single facility consisting of computers and networks where the software and databases are installed and operating independently Commercial-In-Confidence EOI – Multimedia Contact Centre System with Voice Logger Page 13 of 18 7/10/2008 No Description Response e) 29. Do you have full ownership of the source code? (Yes/No) 30. What escrow arrangement do you have for the source code? 31. Specify the market for which the system was originally written 32. The year the software was first developed 33. The year your software was first commercially available 34. Provide a brief history of the development of the system 35. Provide a brief description of the current version 36. List the various hardware platforms your application runs on a) b) c) d) e) f) 37. List the databases your application runs on a) b) c) d) e) f) 38. List the operating systems supported by your pplication a) b) c) d) e) Commercial-In-Confidence EOI – Multimedia Contact Centre System with Voice Logger Page 14 of 18 7/10/2008 No Description Response f) 39. Describe the product architecture. 40. Describe the product development tool. 41. Specify the total number of banks you have implemented your application 42. Name and location of the largest installation site in terms of number of users Give number of users 43. Name and location of the largest installation site in terms of number of Agents seats Give number of accounts 44. Does your product interface with any of the following systems (Yes or No) †¢ Core banking systems(indicate which) Telephone banking Fixed Line Wireless (mobile) Wireless (hand-held devices) †¢ Customer Relationship Management (CRM) †¢ Internet Banking †¢ Mobile banking(SMS) 45. Which of the following is in your software of fering (Yes or No) †¢ Telephone Fixed Line Wireless (mobile) Wireless (hand-held devices) †¢ SMS †¢ FAX †¢ EMAIL †¢ Customer Relationship Management (CRM) 5. 1. 1. 1 Directors details Please provide the following details for all directors of your organisation: Commercial-In-Confidence EOI – Multimedia Contact Centre System with Voice Logger Page 15 of 18 7/10/2008 Name Nationality Citizenship Shares held 1. 2. 3. 4. 5. 2 Channels offered 5. 2. Delivery channels supported Please indicate if this is your product or it is a third party product. Delivery channel Product supporting i. Voice calls – Land line and wireless/GSM ii. Voice mail, iii. Email, iv. Web chat, v. Fax, vi. Sms, vii. Posted or scanned documents viii. Blended outbound calling application ix. Customer Relationship Management (CRM) 5. 3 Personnel profile 5. 3. 1. 1 Human resources †¢ Provide the organization structure of your firm and summarize the number of employees in each department or function †¢ Provide the resource structure for implementation and support of solution required 5. 3. 2 Vendor support services Please provide the following: Commercial-In-Confidence EOI – Multimedia Contact Centre System with Voice Logger Page 16 of 18 7/10/2008 Training Details of training offered Location of training Implementation support Specify nature of support offered globally Location Office name, location, telephone, key contact name Nature of support Specify nature of support available in Africa Location Office name, location, telephone, key contact name Nature of support Specify nature of support available in Kenya Location Office name, location, telephone, key contact name Nature of support Commercial-In-Confidence EOI – Multimedia Contact Centre System with Voice Logger Page 17 of 18 7/10/2008 Support required for key user staff Help line facility Brief description of facility Problem handling channels Average response time for sup port activities Specify ability to provide user support in multiple languages 5. 3. 3 User and reference sites Please provide the following information related to at least five (5) banking institutions where your system has been successfully implemented. 1. Name of banking institution 2. Name and address of contact person including name, current position/title, address, telephone, fax and e-mail address. 3. Country of incorporation 4. Location of the headquarters 5. Number of Contact Centre Agents 6. Annual turnover during period of implementation (US$) 7. Brief description of project undertaken 8. Project duration 9. Date of implementation including start and end dates 10. Modules implemented a) b) c) d) e) f) g) h) Commercial-In-Confidence EOI – Multimedia Contact Centre System with Voice Logger Page 18 of 18 7/10/2008 i) j) 11. Number of professional staff provided by your firm 12. Did your product interface with any of the following Channels (Please indicate if this is your product or it is a third party product). i. Voice calls, ii. Voice mail, iii. Email, iv. Web chat, v. Fax, vi. Sms, vii. Posted or scanned documents viii. Blended outbound calling application ix. Customer Relationship Management (CRM) Don’t waste time! 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Essay on Quiz Study Guid - 1281 Words

School Governance and Funding Quiz Guide COURTNEY GRADY 1. Are members of the public allowed to speak at local school meetings? Yes – public members can sign up by calling the board secretary 2. Are state school board members in Colorado elected or appointed? Board members are elected by all district voters. 3. Are local and state superintendents of schools elected or appointed? Local superintendents are appointed by local school boards. STATE? 4. What is a BOCES? Board of Cooperative Educational Services – supply educational services to schools that can’t afford them alone. Services like: special education, tech support, teachers aids, etc. 5. Can charter schools in Colorado hire teachers who do not hold a Colorado†¦show more content†¦Charter schools receive 100% of the per pupil revenue for each pupil enrolled in the school. 18. What is at-risk funding and how does the state determine how much of it each district receives? Eligibility for participation in the federal free lunch program is used as a proxy of each school districts at-risk pupil population. Increased funding is provided to recognize that expenses among districts vary, as pupil populations vary, especially at-risk populations. For each at-risk pupil, a district receives funding equal to at least 12%, but no more than 30%, of its Total Per-pupil Funding. 19. in 2009-10, what was the Minimum Total Program funding in the state of Colorado? Each school district is guaranteed Total Program funding consisting of the sum of $6,856.72 per traditional pupil plus $6,641 per online pupil. In FY 2007-08 minimum per pupil funding for traditional pupils was increased to represent 94.3% of the state average per pupil funding less on-line funding. 20. How long is an elected term for a Boulder Valley School Board member and how long/how many terms can he/she serve, in total? Each term is 4 years long. They can serve a total of two terms. 21. Under Colorado law, what are the requirements (in terms of education, record-keeping, etc.) for a parent who wishes to home school his or her own child? Program must be no less than 172 hours of teaching aShow MoreRelatedThe Impact of Electronic Media on Performance of Students11847 Words   |  48 PagesCHAPTER ONE INTRODUCTION 1.1 BACKGROUND TO THE STUDY The media, most especially television, mobile phone, internet, computer have gradually become a part of our daily lives, and sources of information, education and entertainment have been described as the primary functions of the media. Student at higher secondary level learnt more of media. There is three functions to the media: i. Surveillance of the Environment (the news function). ii. Correlation of the different parts of the

Psychology Ethical Issues

Question: Discuss about thePsychologyfor Ethical Issues. Answer: Identification and Accessing the Ethical Issues Ethics is an important and crucial part in the process of psychological counseling. Ethical awareness can be considered mainly as a process that is continuous and active in the process that deals with the involvement of questioning and the responsibilities that involve personally in the case of the questioning round of the counseling (Bom Isbrand, 2013). Focusing and being aware of the codes of ethics here the legal standard that is one of the important factors in the cases of the psychological counseling. It is also believed that the majority of the therapists it is conscientious, caring, empathetic, dedicated and committed to the behavior that focuses with the ethics (Welfel, 2015). Accessing the ethical questions, that mainly deals with the questions that are concerned with the self trusts, assumptions, and the action that are being planned to adopt. It is being non ethical if the psychotherapist considers themselves to be the perfect one and judge their clients based on their concept. Ethics can be accessed if the counselor can counsel his/her opinions, choices and the decisions (Fisher, 2014). It is their duty to respect the decision of the client, and guide them in the proper direction without under-estimating their decision or their choice, but modification of their decision can be done. Key Issues The main key issue in the given case is considered as the connection or the contact in the social networking site that too with the counselee and his partner to be the known as the former counselee of Kylie. Being, a counselor, Kylie faces the dilemma of being friend of Jim or not, as the ethics of counseling, a counselor cannot be a friend of her counselee. The job of the counselor is to guide the counselee as per to the required pathway that he might have got confused due to the mental problems he is facing and make Jim understand the reality with empathy and direct eye to eye contact. Compare and Contrast According to the literature, the ethics of the psychotherapy can be considered to be the one in which counselor or the psychotherapy must incorporate the e-technology to their process of counseling. E-technology can be the new feature which can be included to the counseling technique. It will enhance the protocol during the counseling process. But the contrasting feature as a counselor cannot provide any access to their personal social media, like face-book, instagram and few more due to the safety and security of the counselor. Social media sites are mainly for accessing the profiles that are generally being used for the personal entertainment. In the case of counselor, they might be harassed in the social media that are being used as their personal asset. Official and professional social media profile can be advantageous for the purpose of the counseling. Ethical Responsibilities The Ethical Structure for Good Practice in the field of advising is the moral code for guides, coaches, and chiefs in the directing field. It is likewise material to advising research, the utilization of guiding abilities, and the administration of directing administrations inside associations and organizations. Principles of ethics emphasizes on the ethical responsibilities, with counselors for accounting any decisions. Ethical principles include (Wheeler Bertram, 2015): Fidelity(i.e. being trustworthy) this is one of the fundamental for resolving and understanding the incongruence. Autonomy this principle that emphasizes the importance of respect and develops the ability of the counselees for self-directing. Beneficence reacting as per to the interests of the client, based on professionallism and working within the competence limits. Non-maleficence the responsibility for mitigating any injury to the clients. Justice focussing of any requirements and obligations legally and conflicts between the ethical and the obligations. Self-respect working towards self-awareness and taking care of the self. In other words, counselors need to apply all of the above principles to themselves as well as their clients. Impact of E-Technology for Health Practitioners In the era of 21st century, online sites are gaining more importance than the offline one. People are more concerned and dedicated to the online sites. They are comfortable on using e-technology, by sitting comfortably at home. E-technology enhances the passion for the counselor in counseling. It also helps for gaining extra knowledge in any particular cases. The effects of these technologies have a broader aspect in every field of and in the life of the mass of this century (Pope, K. S., Vasquez, 2016). Psychotherapy or counseling also started developing under these headings. E-technology always has both positive and the negative ways in the field of counseling. Positive impact can be based on the accessibilities, which can help the counselee whenever they requires. Along with it, convenience, affordability also adds on the positive features of psychological aspect of the technology that is electronically designed. But the negative features exist in the broader aspect. The confiden tiality and the personal life of the counselor may get exposed, which can be a negative effect on his profession. The main base of the counseling, the cue of the verbal communication remain absent in the case of the counseling session. Difficulty with the technology, the credibility of the therapists cannot be understood if e-technology is being used. However, technologies have rapid growth, but it cannot pose any such unique features or the possibilities for both the counselor and counselee. Slippery Slope Argument The slippery-slope argument is known to be the fallacy that an individual asserts for specific extension that will allow a particular incident to change inevitably on the basis of the question that may be asked. Most of the time, there are a progression of steps or degrees between one occasion and the one being referred to and no reason is offered in the matter of why the interceding steps or degrees will essentially be different journalists have grouped elusive incline contentions in various and regularly conflicting ways yet there are two fundamental sorts of contention that have been depicted as dangerous slant arguments (Volokh, 2013). One write has been known as The Causal slippery and the recognizing highlight of this sort is that the different strides driving from p to z are occasions with every occasion being the reason for the following in the sequence. The second sort may be known as The Judgmental Sleepy slope with the thought being that the "slant" does not comprise of a progression of occasions, but rather is to such an extent that, for reasons unknown, if a man makes one specific judgment they will judiciously need to make another et cetera (Jefferson,2014). The judgmental sort might be further sub-separated into theoretical dangerous slants and decisional elusive slopes. Reference List: AIPC Article Library | The Role of Boundaries in Counselling. (2017).Aipc.net.au. Retrieved 22 April 2017, from https://www.aipc.net.au/articles/the-role-of-boundaries-in-counselling Bom, T., Isbrand, V. E. (2013). Ethics of Psychology (Doctoral dissertation). Fisher, C. B. (2014). Multicultural ethics in professional psychology practice, consulting, and training. Jefferson, A. (2014). Slippery slope arguments. Philosophy compass, 9(10), 672-680. Pope, K. S., Vasquez, M. J. (2016). Ethics in psychotherapy and counseling: A practical guide. John Wiley Sons. Volokh, E. (2013). Slippery Slope Arguments. The International Encyclopedia of Ethics. Welfel, E. R. (2015). Ethics in counseling psychotherapy. Cengage Learning. Wheeler, A. M., Bertram, B. (2015).The counselor and the law: A guide to legal and ethical practice. John Wiley Sons.

Oppression in Cuckoos Nest free essay sample

Native Americans. One Flew Over the Cuckoo’s Nest,† and â€Å"The Life You Save May Be Your Own,† are similar due to the fact that they both metaphorically represent racism in the United States; it is clearly displayed through entrapment, subjugation of people, and prejudicial undertones used to limit the societal roles of those who face bigotry. The forced entrapment of Chief Bromden in â€Å"One Flew Over the Cuckoo’s Nest,† represents the forsaken lives of the Native Americans during the early part of the nineteenth century. Chief Bromden was taken prisoner in the mental institution simply because he was different and does not conform to the patterns of society. The mental institution can be related to the reservations that Native Americans were forced to live on during the nineteenth century because both imprisoned people simply for their differences not because they have committed a serious crime. During the nineteenth century society was changing, and ignorance was encroaching on the minds of the American people resulting is a large uprising against a multi-cultural society. As a response to this the government removed Native Americans away from civilization and forced them west simply because they did not fit in with the European culture that existed (Rohrborgh 543). The novel’s plot events can be a representation of the entrapment the Native Americans faced because Chief Bromden was deemed as unfit to be part of society and was kept imprisoned. Women during the early twentieth century faced just as much hostility and social barriers that the Native Americans faced during the nineteenth century; this oppression of women was displayed in â€Å"The Life You Save May Be Your Own,† through Lucynell’s entrapment. Women during the twentieth century had â€Å"limited roles and social limitations,† (Super 1003), and because of this were metaphorically trapped inside their homes. The male dominance that existed during the 1950s kept women from being a part of government as well as taking part in the workforce. Following World War II, women who held positions such as editors and corporate managers were fired and replaced with men (Super 1004). The idea at the time was that the women’s place was in the home, to stay home and take care of the family. The historical information about women oppression goes hand and hand with Lucynell’s oppression in â€Å"The Life You Save May Be Your Own,† because Lucynell had a physical handicap which limited her ability to do things around the house. This handicap represented the handicap that the women possessed during the 1950s’. Furthermore in the story Mr. Shiflet, the man, was given various task and responsibilities whereas Lucynell only available task was to keep to herself in the house. Nurse Ratched’s subjugation of the patients corresponds with the oppressive nature of the United States government. In â€Å"One Flew Over the Cuckoo’s Nest,† the patients including Chief Broodem were forced to live according to the rules and regulations as established by Nurse Ratched. She was the head nurse and that position gave her a great deal of power; she was in charge of all staff and patients and was able to manipulate everything that goes on in the hospital. Nurse Ratched’s dictatorship over the mental institution can be compared to the control that the United States government had over the Native Americans during the early twentieth century. For instance in the novel, when Chief explained the asylum’s procedures he says, â€Å"The chronics and the acutes don’t generally mingle†¦ it’s the way [they] want it (Kesey 21). †[They] represent those in charge of the asylum and displays their power over daily life in the mental ward. Nurse Ratched forced the patients to conform to her guidelines, such as when Chief was forced to sweep rather than live freely as he pleased. Chief like Lucynell in â€Å"The Life You Save May Be Your Own,† does not have a voice to express his feelings or thoughts. This lack off voice can be compared to the Native Americans who were made by the federal government to give up their traditions of hunting and gathering and forced to farm. Both the government and Nurse Ratched did not allow for any intervening, and they forced upon their subjects a certain lifestyle. During the early twentieth century women did not control their own lives, it was controlled by society and they were expected to conform to society and follow its laws and patterns. In â€Å"The Life You Save May Be Your Own,† Women were denied access to public power and the idea of women in the early 1900s was a perfect wife and mother, thus leaving their lives to be run by men (Bruccoli 324). Women of this time were voiceless, and this lack of voice is display in the story because Lucynell literally was a mute, and could not speak. Lucynell’s lack of a voice metaphorically represents the women who had no voice in the early twentieth century whereas Mr. Shiftlet does have a voice; he represents the men during the twentieth century. Lucynell has no say in whether or not to marry Mr. Shiftlet, similar to that of the women in that time when the parents arranged marriages for the children, and the women had no say in the matter. Lucynell was also torn apart from her mother never to see her again this happened to many women who married; after they got married they would become a part of their husband’s families never to talk to the family they grew up with again. Prejudice feeds on ignorance and hate; and this is what fed the movement against Native Americans during the nineteenth century. This ignorance and hate is displayed throughout â€Å"One Flew Over the Cuckoo’s Nest,† through prejudicial undertones. There was a instance in the novel were the patients go out onto a fishing trip and one of Ratcheds aides called Bromden illiterate because he was half-Indian. The statement made by the aid, which was in the quote `Why, who you spose signed chief Bromden up for this foolishness? Inniuns aint able to write. (Kesey 191) is an example of how the overseers had a feeling of superiority over Bromden. The statement used by the aide was used for the aide to disassociate herself from Bromden. The disassociation occurred during history through Native American stereotypes that existed throughout American History. During the first half of the century women in the United States were considered second class citizens, and were kept this way by men through prejudice and sexism. We see this represented in the story through Mr. Shiflet’s use of the word â€Å"lady† which he uses as a derogatory statement to dissociate himself from both female characters in the story; Mrs.